Your rights, as our customers, are guaranteed by the Consumer Protection Act. The refusal of an order and the return of the purchased goods is carried out in accordance with the following excerpt from the PPE:
Art. 55. (1) The user has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded distance contract within a period of 7 working days, starting from the date of:
1. receipt of the goods by the consumer, when the requirements of Art. 54 - for goods;
2. conclusion of the contract, and when the obligations under Art. 54 are fulfilled after the conclusion of the contract - from the day of their fulfillment, but not later than the term under para. 3 - for services.
(6) The supplier is obliged to reimburse the user in full the sums paid by him no later than 20 days from the date on which the user exercised his right to withdraw from the concluded contract.
(7) The user is obliged to store the goods received from the supplier, their quality and safety during the period under para. 1.
The refund is made to a bank account after filling out the Protocol for the return of goods. Download from HERE.