Your rights, as our customers, are guaranteed by the Consumer Protection Act. The refusal of an order and the return of the purchased goods is carried out in accordance with the following excerpt from the PPE:

Art. 50. (Supplemented - SG, No. 105/2006, amended, No. 41/2007, supplemented, No. 27/2013, amended, No. 61/2014, effective 25.07.2014) The consumer has the right to withdraw from the distance contract or the off-premises contract, without giving any reason, without owing compensation or penalty and without paying any costs, with the exception of the costs provided for in Art. 54, para. 3 and Art. 55, within 14 days from the date of:

conclusion of the contract - in the case of a service contract;

acceptance of the goods by the consumer or a third party other than the carrier and indicated by the consumer – in the case of a sales contract, or

a) where the consumer has ordered many goods with one order, which are delivered separately, from the date on which the consumer or a third party other than the carrier and indicated by the consumer accepts the last good;

b) in the case of delivery of goods consisting of multiple lots or parts, from the date on which the consumer or a third party other than the carrier and indicated by the consumer accepts the last lot or part;

c) in the case of contracts for the regular delivery of goods, which takes place over a certain period of time, from the date on which the consumer or a third party other than the carrier and indicated by the consumer accepts the first good;

conclusion of the contract – in the case of contracts for the supply of water, gas or electricity, when they are not offered for sale, packaged in a limited volume or a certain quantity, and in the case of contracts for the supply of central heating and of digital content that is not supplied on a tangible medium.

Art. 55. (1) The user has the right, without owing compensation or a penalty and without stating a reason, to withdraw from the concluded distance contract within a period of 7 working days, starting from the date of:

1. receipt of the goods by the consumer, when the requirements of Art. 54 - for goods;

2. conclusion of the contract, and when the obligations under Art. 54 are fulfilled after the conclusion of the contract - from the day of their fulfillment, but not later than the term under para. 3 - for services.

(6) The supplier is obliged to reimburse the user in full the sums paid by him no later than 20 days from the date on which the user exercised his right to withdraw from the concluded contract.

(7) The user is obliged to store the goods received from the supplier, their quality and safety during the period under para. 1.

The refund is made to a bank account after filling out the Protocol for the return of goods. Download from HERE.